Shipping policy

Last updated: 6 September 2026

Thank you for shopping with Moundi Market. This Shipping Policy explains how we process, dispatch and deliver your order.

1. Delivery destinations

Moundi Market currently delivers to the following destinations:

France;
Spain;
Italy;
Germany;
Belgium;
Austria;
the Netherlands;
Poland;
Portugal;
Sweden;
the United Kingdom; and
the United States.

Certain products may only be available for delivery to specific countries. Where a
geographical restriction applies, it is stated on the relevant product page and
reflected during checkout.

For example, some products are available exclusively for delivery within the United States.

If your country or region is not listed above, please contact us at
support@moundimarket.com before placing your order. We may be able to confirm whether delivery can be arranged to your destination and tell you the applicable shipping charge in writing before you order.

2. Order processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Business days are Monday to Friday, excluding public holidays. Orders placed during weekends or public holidays will begin processing on the following business day.

Order processing may take slightly longer during sales, holidays, periods of high demand, or when additional payment or address verification is required.

If a significant delay affects your order, we will contact you using the email address provided at checkout.

3. Estimated delivery times

Estimated delivery periods apply after an order has been dispatched.

Destination	Service	Estimated transit time
Supported European destinations	Standard	8–15 days
United Kingdom	Standard	8–15 days
United States	Standard	8–15 days
United States	Economy – selected large items	25–30 days

The total expected delivery time consists of the applicable order-processing period plus the estimated transit time.

Where more than one delivery service is available for your order, you can choose between them at checkout, and the estimate shown with the service you select applies to your order.

Certain products may have a different delivery period because of their size, weight, warehouse location, shipping method or destination. Where a different delivery estimate is shown on the product page or at checkout, that estimate applies.

Delivery estimates are not guaranteed delivery dates.

Delivery may occasionally be affected by customs procedures, public holidays, severe weather, carrier disruptions, security controls, unusually high shipping volumes or other circumstances outside normal delivery operations.

Where we become aware of a material delay affecting your order, we will make reasonable efforts to inform you.

4. Shipping charges

Standard-size items ship free. Bags, backpacks, handbags, totes, crossbody bags, toiletry kits and our other regular-parcel products are delivered free of charge, with tracking, to every destination listed in section 1. There is no minimum spend.

Luggage and other oversized items carry a delivery charge. Suitcases, trolleys, extra-long items, heavy or bulky items and multi-piece luggage sets are too large to send as an ordinary parcel, so a delivery charge applies. The charge depends on the size category of the item, the delivery destination, the quantity ordered and, for the United States, whether you choose the standard or the economy service.

You always see the exact amount before you pay. Add the item to your cart and enter your delivery address at checkout: the delivery charge for your order is calculated and displayed there, before payment. Nothing is added afterwards.

If your cart contains both a free-delivery item and an oversized item, the delivery charge shown covers the oversized item only.

Customs duties and import taxes are handled as described in section 7, so no additional payment should be requested from you on delivery.

For destinations outside those listed in section 1, please contact us at support@moundimarket.com before ordering, and we will confirm availability and the shipping charge in writing.

5. Order confirmation and tracking

After placing an order, you will receive an order-confirmation email.

Once your order has been dispatched, you will receive shipping or tracking information where tracking is available.

Tracking information may take approximately 2–5 business days after dispatch to begin showing movement.

Please contact us if:

your tracking information has not updated for an extended period;
the latest stated delivery date has passed; or
tracking information shows that the package was delivered but you have not received it.

Moundi Market will investigate the shipment with the relevant fulfilment and delivery partners.

6. Separate packages

Products in the same order may be stored or fulfilled from different warehouses.

As a result:

an order may be divided into two or more packages;
packages may arrive on different dates; and
each package may have a separate tracking number.

You will not be charged additional shipping fees solely because Moundi Market divides an order into multiple packages after checkout.

7. Customs duties, import taxes and handling charges

Moundi Market works with international fulfilment and delivery partners, and products may be dispatched from France, another European country, the United States, China or another fulfilment location.

For destinations and products where delivery is offered on a Delivered Duty Paid (DDP) basis, applicable customs duties and import taxes are included in the shipping arrangement and should not normally be collected from you upon delivery.

Where DDP delivery applies, Moundi Market and its fulfilment partners are responsible for arranging the applicable customs clearance and import charges associated with the shipment.

If a product or destination is subject to a different customs arrangement, this will be communicated on the product page, during checkout or before the order is accepted.

You should not normally be required to pay an additional customs or import charge on delivery where your order has been confirmed as DDP.

If a carrier or customs authority unexpectedly requests a payment for an order that was confirmed as duties-paid, please contact us at support@moundimarket.com before making the payment whenever reasonably possible so that we can investigate.

8. Correct delivery information

Customers are responsible for providing complete and accurate delivery information, including:

recipient name;
street and building number;
apartment or unit number, where applicable;
city and postal code;
country;
telephone number; and
email address.

Please review this information carefully before completing your order.

If you discover an error, contact us immediately at support@moundimarket.com.

We will make reasonable efforts to update the delivery information where possible, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

Where legally permitted, additional delivery costs resulting from incorrect or incomplete customer-provided information may be charged before reshipment.

9. Failed delivery attempts and unclaimed packages

Depending on the carrier and destination, the carrier may:

contact you;
leave a delivery notice;
make another delivery attempt; or
redirect the package to a local collection point.

Customers are responsible for reasonably monitoring available tracking information and collecting packages within any collection period specified by the carrier.

If a package is returned because it was unclaimed, refused or could not be delivered using the information supplied with the order, please contact us.

We will review the circumstances and explain the available reshipment, return or refund options in accordance with applicable law and our Return and Refund Policy.

10. Delayed or missing orders

If your order does not arrive within the delivery period confirmed for your order, contact us at support@moundimarket.com and provide:

your full name;
your order number; and
your delivery address.

We will investigate the shipment with the relevant fulfilment partner and carrier.

Nothing in this Shipping Policy limits your statutory consumer rights.

Where applicable law gives you the right to request delivery within an additional reasonable period and the order is still not delivered within that period, you may have the right to cancel the order and receive the legally required refund.

11. Damaged or incorrect products

Please inspect your package and products after delivery.

If a product is damaged, defective or materially different from what you ordered, contact us as soon as reasonably possible at support@moundimarket.com.

Please provide, where reasonably available:

your order number;
a description of the problem;
photographs or video showing the product;
photographs of the packaging and shipping label; and
any other information relevant to the issue.

This information helps us investigate the problem and arrange an appropriate solution.

Requesting photographs or other supporting information does not limit your statutory consumer rights.

Please do not return a damaged, defective or incorrect product to the address printed on the original shipping package unless we specifically instruct you to do so.

We will provide the appropriate return or resolution instructions after reviewing your request.

12. Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at support@moundimarket.com.

We will make reasonable efforts to accommodate your request, but cancellation or modification cannot be guaranteed once processing has begun or the order has been dispatched.

This section does not affect any statutory withdrawal, cancellation or consumer rights available to you under applicable law.

Please consult our Return and Refund Policy for additional information.

13. Product-specific shipping conditions

Certain products may be subject to specific shipping conditions because of their:

size;
weight;
warehouse location;
shipping method;
variant or configuration; or
permitted delivery destination.

These conditions may include:

delivery to only certain countries;
different delivery estimates;
different shipping charges;
free delivery for a particular destination; or
restrictions on oversized or multi-piece products.

Where product-specific shipping information differs from the general information in this Shipping Policy, the conditions clearly displayed on the relevant product page or during checkout will apply to that product.